Privacy Policy

1. Introduction

5 Star Reviews (“we,” “us,” or “our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, owner dashboard, customer review pages, and related services (collectively, the “Service").

2. Information We Collect

We collect the following types of information:

• Account information: Email address, password hash, and business details provided when you register for an owner account.
• Customer information: Names, phone numbers, and email addresses that you enter when sending review requests, as well as any private feedback customers submit through our landing pages.
• Usage information: Log data, device and browser information, and cookies used to operate and improve the Service.

3. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Authenticate owners and secure the dashboard.
• Send review request emails and display customer landing pages.
• Route private feedback to the appropriate business owner.
• Communicate with you about your account, updates, and support.
• Detect, prevent, and address fraud, abuse, and security issues.

4. How We Share Information

We do not sell your data or your customers’ data. We share information only:

• With service providers who perform functions on our behalf, such as email delivery and hosting, under strict confidentiality obligations.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of 5 Star Reviews, our users, or the public.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit, access controls, and row-level security in our database. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain account and customer data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us. We may retain certain data as required by law or for legitimate business purposes.

7. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at support@5starreviews.app.

8. Cookies & Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings, but disabling them may affect functionality.

9. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with a new “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@5starreviews.app.